#Itunes refund report a problem download

When you’ve got it, click the arrow icon at the left of the date.īy clicking the arrow icon in the last step, you’ve loaded a detailed list of all the items purchased in that order. Each of these listings may contain more than one item, as they’re grouped by the order numbers Apple assigns to purchases, not individual items.įind the order that contains the item that you want to request a refund on. Towards the bottom of the screen, there’s a section called Purchase History.Ĭlicking that link takes you to a screen that displays your most recent purchase in detail at the top along with nine additional recent purchases below (shown in the screenshot above). Once you’ve logged in to your iTunes account, you’ll be taken to an overview screen with various types of information about your account. Click that button and then click Account from the drop down.

In the top left corner, there’s a button with your Apple ID on it.Go to the iTunes Store via the iTunes program on your computer.In that situation, follow these steps to ask Apple for your money back: If you’ve bought something you already own, that doesn’t work, or that you didn’t mean to purchase, you’ve got a good case for getting a refund. Because of this, Apple doesn’t issue refunds to every single person who wants one-and doesn’t make the process for requesting one obvious.

#Itunes refund report a problem download

After all, unlike with physical goods, if you download a song from iTunes and then request a refund, you could end up with your money back and the song. It may not seem possible, but you can get a refund from the iTunes or App Store. When your purchase is digital, like a song, movie, or app purchased from the iTunes or App Store, how you get a refund is less clear. When you buy a physical item-a book, a dress, a DVD-that you don’t want, you can return it and get your money back (assuming you haven’t unwrapped it, have the receipt, etc). Introduction to Getting a Refund at iTunes